A Case Study On
A department store needed to revitalize its store network. Its customer experience was inconsistent, many locations had leases coming due, and competition was intense.
Brought in to work with the executive team to develop their store network revitalization strategy. My work included:
Sales at the pilot store have more than doubled since its renovation. Store closures have been completed without issue. The new store model is being rolled out across the network with ROIs greater than 15%.